Privacy notice

Information in Neatly Booked

• Account and business information, including your email address, business name, contact details, working hours, rates, and scheduling preferences.
• Customer information added by a cleaning business, including names, email addresses, service addresses, and appointment preferences.
• Appointment dates, notes, time worked, totals, manually recorded payment status, and customer ratings or feedback.
• Subscription status and billing references from Stripe, plus email delivery records and information you send when contacting support.
• Sign-in session cookies and technical information, such as connection details and security or error logs. The app uses request information to limit abusive sign-in and booking attempts.

How information is used

We use this information to provide private business workspaces, show available appointment times, manage bookings, send sign-in codes and appointment emails, administer subscriptions, respond to support requests, and keep the service operating.

The cleaning business uses its customer records to arrange and manage its own services. Contact that business about the customer details it entered, service arrangements, or appointment policies.

Who can access it

A business dashboard is separate from other businesses’ dashboards. The business account can access its customer and appointment records. Authorized Neatly Booked administrators can access service records to operate and support the platform.

Customers access their schedule through a private link, without creating an account. Anyone who has that link may be able to view and manage the associated appointments or submit feedback. Keep it private. If a link is shared unintentionally, ask the business to replace it.

Services that help us run the app

We use service providers for the following parts of Neatly Booked. Their own notices describe how they handle information within their services:

• Supabase — account authentication and database hosting.
• Resend — delivering sign-in and appointment emails.
• Stripe — checkout and billing for the Neatly Booked subscription.
• Vercel — hosting and serving the website.

Subscription payment details are entered in Stripe’s checkout or billing portal. Neatly Booked stores subscription references and status, not full payment-card numbers.

Customer payments and other links

Cleaning businesses may share Cash App, Venmo, PayPal, or Zelle payment details. Customer payments take place outside Neatly Booked under the selected provider’s terms and privacy practices. A business marks an appointment paid manually; Neatly Booked does not independently confirm receipt of those payments.

Links to directions or other external services take you to those services. Review their notices before sharing information there.

Your records and choices

Business owners can download customer and appointment CSV exports. Canceling a subscription or archiving a customer does not itself delete saved records.

For questions about access, corrections, account removal, or deletion of information, email support@neatlybooked.com. If the information belongs to a cleaning business’s customer records, contact that business as well. We may need to verify the requester and coordinate with the business before changing or providing records.

You can manage cookies in your browser. Blocking sign-in cookies may prevent access to your business account.