Terms of service

The service and your account

Neatly Booked provides tools for customer records, appointments, availability, email notices, completion totals, and private feedback. Each business manages its own workspace.

Use the service only for lawful purposes and only with information you are authorized to provide. Keep your email account, sign-in codes, and private customer links secure. Do not try to access another business’s data, interfere with the service, or send abusive or unsolicited messages through it.

Subscriptions and cancellation

The current plan is $19/month, or $180/year paid in one charge ($15/month, billed annually). Both billing options include the same features. New businesses start with a 14-day free trial; no credit card is required to begin the trial.

A trial alone does not create a paid subscription. A business starts its subscription through Stripe checkout, which displays the charge and billing details before confirmation. Paid subscriptions renew on the chosen monthly or annual schedule until canceled.

Use Manage billing in your account to review or cancel a subscription through Stripe. The billing portal shows your cancellation status and the end of the current billing period. For charge or billing questions, contact support@neatlybooked.com.

Scheduling access depends on the account’s trial or subscription status. Business owners can still download their existing customer and appointment records after subscription access ends. Canceling does not automatically delete those records.

Cleaning appointments and policies

The cleaning business, not Joda Systems LLC, provides the cleaning service. The business sets its working hours, pricing, appointment duration, and any applicable rescheduling fees. It is responsible for the customer information and service details it enters.

Customers should review the appointment details and any displayed fee before confirming a booking or change. Arrange service questions, cancellations, disputes, or refunds directly with the cleaning business.

Payments for cleaning

Cash App, Venmo, PayPal, and Zelle details are a way for a business to direct customers to pay it outside Neatly Booked. Neatly Booked does not collect or transfer those cleaning payments and does not independently verify that they were received.

Confirm the recipient and amount before sending money. The business records payment status manually. The external payment provider’s fees, eligibility requirements, terms, and dispute procedures apply to that payment.

Records, emails, and privacy

Keep business and customer contact details accurate. Email delivery also depends on the recipient’s email service, so check the schedule when an appointment or change is important. Keep copies of any records you need outside the app using the CSV exports.

Our privacy notice explains account and customer information, private booking links, and the providers used to run the service. Ask the cleaning business about changes to its customer records, or contact us for account and platform support.

Questions

Contact Joda Systems LLC at support@neatlybooked.com with questions about Neatly Booked or these terms.